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more information
Where can I take my vehicle for repairs?
You can take your vehicle to the licensed repair facility of your choice.
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How do I file a claim or receive authorization for repairs?
Prior to starting repairs, you or the repair facility must contact the Administrator at 800-322-3933. Customers in Florida call 800-247-9469. If a mechanical breakdown occurs outside the Administrator's operating hours, the Administrator must be contacted during the next business day. Failure to obtain authorization prior to repairs may result in nonpayment.
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What are your hours of operation?
GE Auto Warranty Services normal business hours are Monday through Friday from 6AM- 6PM, MST.
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How do I use my Roadside Assistance benefits?
Please call the toll free number shown in the Added Coverages section of your contract. Roadside Assistance is available 24/7 to help with lockouts, tire changes, jump starts, fluid delivery, and towing.
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How do I use my Rental benefits?
Your rental benefit is available with an authorized claim to provide a replacement vehicle when the covered vehicle is inoperable due to a covered mechanical breakdown. Please refer to the Added Coverages section of your contract or call 800-322-3933 for additional information.
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How do I use my Trip Interruption benefits?
Your trip interruption benefit is available with an authorized claim to provide you with meals and lodging when the covered vehicle is inoperable due to a covered mechanical breakdown and you are away from home. Please refer to the Added Coverages section of your contract or call 800-322-3933 for additional information.
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What is covered by my contract?
Contract coverages and exclusions vary based on the specific vehicle service contract purchased. Please refer to the General Contract Exclusions and Contract Provisions sections of your contract.
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How do you pay for claims?
We pay repair facilities for claims by credit card, direct deposit or check. Contract holder reimbursement is paid by check only.
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What kind of records do I need for proof of maintenance?
Receipts for maintenance must include vehicle identification number (VIN), year, make, and model and must show dates, mileage, and services performed. Maintenance services must be performed in accordance with manufacturer requirements.
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Is my vehicle service contract transferable?
If you sell your vehicle to a private owner within your contract terms, the remaining coverage can be transferred to the new owner.
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What is a Vehicle Service Contract and why do I need one?
A Vehicle Service Contract pays for the cost of covered vehicle mechanical repairs. Unexpected vehicle repairs can be very expensive and disruptive to your life. A Vehicle Service Contract can reduce the costs and inconveniences associated with a covered vehicle breakdown and/or repair need.
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Why is the Company behind my Vehicle Service Contract Important and what do I need to know?
A Vehicle Service Contract is an agreement to pay for covered repairs and services that arise in the future. The agreement is only as good as the company that backs it. You should know, at minimum, how long the company providing your Vehicle Service Contract has been in business, what their financial rating and strength is, and whether the contract is fully insured.
GE Auto Warranty Services has 25 years of proven experience in the Vehicle Service Contract Industry with an AM Best Rating of A- "Excellent". We are backed by the GE strength and security of over $700 billion in assets and AAA Debt Rating. Our Vehicle Service Contracts are fully insured. We offer the reliability you need.
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Can I buy a vehicle service contract for any vehicle?
GE AWS provides a wide range of vehicle service contract options to meet the needs of most new and used vehicle owners. In some cases a manufacturer's warranty must still be in effect for the vehicle to be eligible for a VSC. There may be cases where a vehicle does not meet requirements for a VSC purchase. Please see your dealer for specific details and purchase availability.
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What does a Vehicles Service Contract cost?
Costs will vary depending on the vehicle, type of coverage desired, and location of purchase. Typically, a GE Auto Warranty Services VSC will cost less than paying for one moderate failure.
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